Privacy Policy – escala gaming

1 Introduction

This Privacy Policy describes how escala gaming ("we," "us," or "the Platform") collects, uses, stores, and protects your personal information when you access or use the escala gaming platform. This includes the website at escalagaming.app and any associated mobile applications.

By registering an account and using escala gaming, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described here, do not use the platform.

escala gaming is committed to handling your personal information responsibly. This policy reflects our approach to data privacy for players in the Philippines, our primary market.

2 Information We Collect

We collect personal information in the following circumstances:

Information You Provide Directly

• Full name, date of birth, and gender — collected during account registration.
• Contact details — email address and mobile number used for account verification and OTP.
• Government-issued identification documents — collected during KYC (identity verification) for withdrawal processing.
• Payment-related information — such as bank account details or e-wallet identifiers provided when requesting withdrawals.
• Customer support communications — messages, enquiries, or complaints you submit to our support team.

Information Collected Automatically

• Device and browser information — device type, operating system, browser version.
• IP address — used to determine your approximate location for compliance purposes.
• Session and activity data — pages visited, games played, bets placed, and time spent on the platform.
• Login and access logs — timestamps and access records for security monitoring.

3 How We Use Your Data

escala gaming uses your personal information for the following purposes:

• To create, verify, and manage your player account.
• To process deposits and withdrawals in Philippine Peso through approved local payment channels.
• To verify your identity (KYC) and confirm your eligibility to use the platform, including age verification (21+).
• To send OTP codes and security alerts related to your account access.
• To provide customer support and respond to your queries or complaints.
• To detect, investigate, and prevent fraud, money laundering, and abuse of the platform.
• To monitor platform performance, fix technical issues, and improve user experience.
• To maintain accurate records of bets, game outcomes, and transactions for operational and compliance purposes.

We process your personal information only where we have a legitimate reason to do so — such as fulfilling our agreement with you, meeting a legal obligation, or pursuing a legitimate operational interest that does not override your privacy rights.

4 Sharing Your Data

escala gaming does not sell, rent, or trade your personal information to third parties. We may share your data in the following limited circumstances:

• Payment processors: Your payment details are shared with the relevant bank, online banking provider, or e-wallet service provider solely to process your transaction.
• KYC and identity verification services: Where applicable, your ID documents may be processed through a third-party verification provider to confirm your identity.
• Technology and platform providers: Service providers that support platform operations may have limited access to certain data under confidentiality agreements.
• Legal and regulatory requirements: We may disclose your information to law enforcement, government authorities, or regulatory bodies when required by applicable law or in response to a lawful request.

All third parties we work with are required to handle your data securely and only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.

5 Data Security

escala gaming takes the security of your personal information seriously. We use technical and organisational measures to protect your data from unauthorised access, loss, and misuse.

• All data transmitted between your browser or app and our servers is encrypted using SSL (Secure Sockets Layer) technology.
• Account access is protected by password requirements and OTP (one-time password) verification sent to your registered mobile number.
• Access to your personal data within our organisation is restricted to staff who require it to perform their job responsibilities.
• We maintain activity and access logs that allow us to detect and investigate unusual or suspicious account behaviour.

While we implement strong security measures, no online system is completely immune to risk. You are also responsible for maintaining the security of your own account credentials. Do not share your password or OTP codes with anyone.

6 Cookies and Similar Technologies

escala gaming uses cookies and similar tracking technologies to support the operation and improvement of the platform. Cookies are small text files stored on your device when you visit the site.

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in during your visit.
• Performance cookies: Help us understand how players use the platform, which pages are visited most often, and where errors occur. This data is used in aggregate and is not linked to individual identities.
• Security cookies: Help detect fraudulent activity and protect account security.

Most browsers allow you to manage or delete cookies through your settings. Note that disabling essential cookies may affect the functionality of the escala gaming platform, including your ability to stay logged in.

7 Data Retention

escala gaming retains your personal information for as long as your account is active and for a reasonable period thereafter to fulfil the purposes outlined in this policy. Specific retention considerations include:

• Account and registration data is retained for the duration of your account and for a period after account closure as required for legal and compliance purposes.
• Transaction and betting records are retained for a minimum period to support dispute resolution and regulatory compliance.
• KYC documents are retained for the period required under applicable anti-money laundering and data retention obligations.
• Customer support communications are retained for a reasonable period to assist with follow-up enquiries and complaint resolution.

When data is no longer needed and the retention period has expired, it is securely deleted or anonymised.

8 Your Data Rights

As a player on escala gaming, you have the following rights in relation to your personal information:

To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Privacy Request" and include your registered account username. We may ask you to verify your identity before processing the request.

9 Minors

escala gaming is strictly for players who are 21 years of age or older. We do not knowingly collect personal information from individuals under 21. If you are under 21, do not register, access, or use the platform.

If we become aware that personal information has been submitted by a person under 21, we will take steps to delete that information and close the associated account promptly. If you believe a minor has registered on escala gaming, please contact us at [email protected].

10 Policy Updates

escala gaming may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable law, or improvements to our data practices. When we do, the updated version will be posted on this page with a revised effective date at the top of the policy.

For significant changes that materially affect your rights or how your data is processed, we will make reasonable efforts to notify registered players via email. Continued use of the platform after an update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.

11 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or your personal data, contact the escala gaming support team:

When sending a privacy-related enquiry, include your registered account username and a brief description of your question or request. For general platform help, use the Help section inside your account after logging in. To review platform rules, see our Terms & Conditions.